Our Shipping Partners

• We partner with the best shipping companies in the business, from FedEx and DHL to Aramex and UPS, to ensure your outfits are handled with utmost care and delivered on time. 

 

Timeline for your order:

• All our outfits are typically shipped in 7-25 business days
• Handwork lehengas are dispatched in 30-60 business days
• Sarees are dispatched in 4-7 business days
• Our craftsmen work tirelessly to produce an outfit that is carefully tailored to your specifications. With us, you are never merely buying fabric off the rack. 
• All our pieces are made with you in mind. While this means that shipping may take longer, we can assure you that your order will be worth the wait!
  
  

Shipping charges

Whether you choose to shop online or offline, our prices stay the same! However, we do charge extra for shipping.

Lehengas

- Lehenga shipping is expensive because we add 2 layers of can-can/bukram on each lehenga (to give your outfit that extra flair), which increases the volumetric weight of the shipment. 

- If you are buying from a destination outside India, shipping prices are calculated at the time of checkout based on outfit and shipping destination.

- We ship lehengas at the flat rate of Rs. 750 per lehenga for orders in India. 

- Picking up your outfit from our store in Chandni Chowk, New Delhi is free.

Sarees

- Shipping prices for destinations outside of India are calculated at the time of checkout, based on outfit and shipping destination.

- We offer flat shipping rates of Rs. 150 per saree for orders in India.

- Picking up your outfit from our store in Chandni Chowk, New Delhi is free.
 

Duties and local taxes

- All local import duties and taxes are to be borne by the customer.

- Custom duty has to be paid within 2 days after the shipment arrives at your location/country.

- To avoid destruction/abandonment of your order by the customs department, kindly ensure that you pay the import duty. In the event that the product is affected by non-payment of import duty, no refunds will be issued.

 

Returns

• Products that are stitched as per your size are not returnable
• Products are made by artisans / craftspersons and by hand - Do keep that in mind while raising quality queries. E.g. If <5% of the stones are missing on a stonework lehenga
• Products with slight variation in color (due to photography) are not returnable
• Products with minor sizing issues cannot be returned. Note that we keep a margin of 2 inches in all our products to make it easier for you to get alternation

 

What can be returned

• Unstitched products can be returned with original packaging and labels intact
• For raising quality issues such as damage during transit / defective product, we request you to make an unboxing video to ensure a smooth return process
• Kindly raise any such issues to us in 48 hours of delivery

 

How to raise a return request

• Kindly email us your order number and a description of your issue at hello@ChhabraInternational.in and we will get in touch with you in 3-5 business days

 

Who pays for shipping

• The customer is responsible for shipping the product back to us
• Customers are responsible for paying any import duties, customs fees or local / VAT taxes.
• Chhabra International will not reimburse these expenses and it is necessary to pay these expenses in order to release your order from customs

 

Refunds

• We process refunds in 7-10 business days post receiving the product in our warehouse in New Delhi